Designing Friction For A Better User Experience

In experience design, friction is anything that prevents users from accomplishing their goals or getting things done. It’s the newsletter signup overlay covering the actual content, the difficult wording on a landing page, or the needless optional questions in a...

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Author: Smashing Magazine

Smashing Magazine is an online magazine for professional Web designers and developers, with a focus on useful techniques and best practices.

http://www.smashingmagazine.com/

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